In the knowledge management toolkit, tiwana 2000 states that knowledge is a fluid mix of framed experience, values, contextual information, expert insight, and grounded intuition that provides an environment and framework for evaluating new experiences and information p. Ecotechnology research centre d70569 stuttgart bedford, mk43 0al karin. Considering the critical shortages of health care resources in low and midincome countries, it is crucial. As a result of this case study, the structure of knowledge management must at.
Here we invoke five that show how organizations of various shapes and sizes overcame the deployment challenges they faced. The classic oneline definition of knowledge management was offered up by tom davenport early on davenport, 1994. The project could use a knowledge database with cases, associated with an electronic. What is ccmcs case management body of knowledge cmbok. Knowledge management case studies are important because the organizations share their success stories and failures. As i read the story, it painted a clear picture for me of the importance of knowledge management km at large. The knowledge management society in the basque country is using case studies as an aid not only to teaching but also to collaboration between agents of the management system, the final aim being to make people aware of new ideas in management. Model for knowledge management in small companies case study. Towards a knowledge based work atmosphere overview we have aimed at making atkins a knowledge based and. Case studies for small and medium enterprises pdf 1. Collaborative knowledge managementa construction case study. Nov 30, 2012 interview session has been conducted for the research purpose comprising a case study on knowledge management practices in the erp projects of the organization. Dec 21, 2009 knowledge management in organizations.
A case study of knowledge management implementation for. Oct 10, 2015 knowledge management at at kearney case study 1. The opinions expressed in this publication do not necessarily. Knowledge management and innovation in service companies. Knowledge management in support of retaining organizational knowledge chapter iii. Baseline and it sister publication, cio insight, have done several knowledge management case studies over the years. The knowledge management solution was implemented to solve a particular knowledge sharing issue within the organisations concrete pumping business. A case study of knowledge management implementation for information consulting company international journal of the computer, the internet and management vol. Student selfadministered case study principles of management. Then, we will conduct a case study for a t information consulting company. Knowledge management km case study context pathfinder international is a sexual and reproductive health and rights nongovernmental organization ngo working in 26 countries worldwide with nearly 1,000 staff members. Km is identified as a framework for designing an organisations strategy, structures, and processes so that the organisation can use what it knows to learn and to create economic and social value for. Exploring the reality of knowledge management systems. This book presents ten company case studies, taken from various fields of business.
We therefore challenge our colleagues and all readers of this publication to continue using this platform to share better practices and city knowledge assets. A case study on knowledge management adoption in mexico. Knowledge management case studies articles providers edge. But the correlation between different dimensions of knowledge management and those of social capital in this company is not at optimal level. Knowledge management km case study we wanted an equal sharing of ideas and knowledge across the network in a way that was different than when individuals were just participating in our courses. Student selfadministered case study learning objectives. Knowledge management in support of organizational learning. Since researching and consulting on knowledge management from the mid1990s, i have collected over 400 examples of knowledge management in practice in organizations large and small around the world. I am sure many of you have been following the the gm ignition switch recall. Purpose to propose a holistic framework for understanding the knowledgemanagement km gap. Whether youre developing a km strategy or want best practices from organizations with longstanding km programs, apqc gives you access to an array of trusted resources and tools. This case studies publication cultivates the spirit of learning from one another.
Survey of knowledge management dimensions and creativitya case study in this model km is independent variable and creativity is the dependent variable. It contains actual cases of km application in various asian organizations, which includes the beverage industry, a law enforcement unit, a public transport corporation, the telecommunication industry, a nongovernment organization, a school, and a chinese dining corporation. Teaching methods based on ausubel case studies at the knowledge management society. It includes five case studies of its use in dealing with the confusing situations that incorporate human, organizational and technical aspects. Results showed that the most critical factors that impact on knowledge transfer and knowledge. Collaborative knowledge management a construction case study bhargav dave, lauri koskela. Participating firms in it and tourism used knowledgeintensive services to make changes within their firms. A case study of physicians at work at the university hospital of northern norway gunnar ellingsen university of tromso, tromso, norway gunnar. Saranya and theodoulidis, babis, knowledge management case study. Using the url or doi link below will ensure access to this page indefinitely. Knowledge management km case study context inadequate information systems in low and middleincome countries can compromise the availability of accurate data on human resources for health hrh.
All work contributed to this book is new, previouslyunpublished material. A case study on assessing the readiness of professional services company to. Bridging people, enterprise content and business processes atkins case study manal rayess manal. Put briefly, information by itself is only of use if it is. Apqc is the leading source for innovative thinking and the latest research in knowledge management km. According to hicks model the four dimensi ons of km are. It is the first new university campus to be built in scotland for over 30. After the analysis, some suggestions have been given for the company and tried to formulate and. It firms were more likely than tourism firms to use. A case study of km implementation in the department of the navy by alex bennet1 and dan porter2 1u. Project management was the only knowledge intensive service that was not outsourced by any of the participating case study firms. Towards a knowledge based work atmosphere overview we have aimed at making atkins a knowledge based and knowledgeready organization by bringing country or region.
A case study abstract researchers in the is field view itenabled knowledge management solutions as novel approaches to the stimulation of creativity and innovation in postindustrial organizations. Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. Over the years, though, the islands of knowledge d. Pdf case studies in knowledge management researchgate. The analysis has been done by using several knowledge management theories. Knowledge management in small and micro organisations. Knowledge management has become a new concept and an important aspect for business. Probably no better or more succinct singleline definition has appeared since. Knowledge management in cybercrime investigation a case. Project management was the only knowledgeintensive service that was not outsourced by any of the participating case study firms. A simple case study on core concepts of technology management. How knowledge workers cope with large amounts of information. Challenges to km at hewlett packard china hello pals, we, calvin herryson 1601219681 carllos sugianto 1601249974 cindy febriana 1601226150 dellia anggraeni.
Participating firms in it and tourism used knowledge intensive services to make changes within their firms. Knowledge management cases in asiaa case study of how. Knowledge management at accenture case solution and. This is a step towards becoming a true learning organisation that strives to be a world class african city. Knowledge management as an important tool in organisational management. Plants ranged in size from small seedlingssaplings to mature, fruiting plants. A case study of knowledge sharing strategies in indonesian university libraries nove e. Investigating the impact of social capital on knowledge management development the case study. Department of navy deputy chief information officer for enterprise integration 1 cochair, federal knowledge management working group 2u. Knowledge management cases in asia wikibooks, open books. A knowledge management strategy oriented to innovation 163. Knowledge management at bp knowledge management best. This case study demonstrates the importance of knowledge sharing.
Journal of economics, business and management, vol. Pathfinder, like other ngos, has an internal library collection and access to a wide range of online resources, but technical staff. Download case study on dells supply chain strategy pdf, scm case studies, dell direct model. Having a cop in lieu of a formal course created a shift in the relationship the participants had with us, and with each other as well. Senior manager to erp project implementation has worked by the start to the selection of the system. Telecommunication company of kashan solouki1 mohamad shekarriz2 javad kianoosh3 davood razi4 mahdieh5 1master of business management 2payame noor university, barzok, iran university, iran.
Home case studies 5 big companies that got knowledge management right. For our research work we used the case study inquire. Management case studies private landowner, charlotte, vt ctrl click to go to case study charlotte prior to treatment, the wooded areas were very heavily infested with shrub honeysuckles and common buckthorn and a few plants of japanese barberry. For reproduction of the contents in part or in full, the apos prior permission is required. Knowledge management at accenture case solution and analysis. The opinions expressed in this publication do not necessarily reflect the official view of the apo. Collaborative knowledge management a construction case. Only recently has knowledge management been receiving attention by the health care sector, in part due to the ever growing amount of information that health care practitioners must handle. Case study from mongolia bolormaa demchig the institute of finance and economics, peace avenue5,ulaanbaatar 381, mongolia abstract main purpose of this. Knowledge ownership in the private and public sectors in thailand. A knowledge management case study in developing, documenting, and.
The role of aesthetic reasoning in knowledge management. Lessons from the business sector for successful knowledge. A knowledge management case study in developing, documenting, and distributing l earning 23 brigette mcgregormacdonald, marsh inc. Due to the new threats and challenges faced by the construction industry today, construction. Challenges to km at hewlett packard china hello pals, we, calvin herryson 1601219681 carllos sugianto 1601249974 cindy febriana. Purpose to analyze the crucial role that enablers play in carrying out knowledge management within the enterprise. Salford centre for research and innovation, university of salford, maxwell building, greater manchester, uk, m5 4wt. Information and knowledge management 2 data information applied for a purpose. Although there has been a great deal of recognition in the business world that information and knowledge management can be vital tools in organizations, it is only recently that educational administrators and teachers have begun to look at how they might use information systems to assist in creating effective learning environments. Key words construction projects, knowledge management, complex systems, problem solving, soft. Knowledge management at accenture case solution, knowledge management at accenture case analysis, knowledge management at accenture case study solution, accenture has long been regarded as a leader in knowledge management, received the award for many years.
Cmbok is an online resource tool developed by the commission for case manager certification the commission for all case managers and other health care professionals across all practice settings. The washington post has an interesting article on what happened the other day. The concept of knowledge management has been prevalent in the business sector for decades. Case studies in knowledge management roberto igarza. A case study of knowledge management in a large software company. Pdf a case study on knowledge management adoption in mexico. Creation of innovation by knowledge management a case study of a learning software organisation karin auernhammer annette leslie mark neumann fiona lettice fraunhofer iao cranfield university nobelstr. Collaborative knowledge management a construction case study. This book is about making a knowledge management strategy for a chemical lab called buckman laboratories. Knowledge management as an important tool in organisational. Case study resources in business strategy and other. Designmethodologyapproach this research uses the method of a case study.
Bps senior executives have given high profile and consistent backing to the process of implementing knowledge management most activities or tasks are not one time events whether its serving fuel at a service station or drilling a well we do the same things repeatedly. Through this example, it is easy to understand how to establish a fundamental knowledge management model, i. Knowledge management is the process of capturing, distributing, and effectively using knowledge. Supported by case study examples from several companies, descriptions of six emerging knowledge management strategies discovered during. Cio insight, have done several knowledge management case studies over the years. Pdf a case study on the implementation of a knowledge. One can learn good strategies the company used to achieve their goal because they first demonstrate how the company used to be and the strategies used to overcome the problems. The work presented in the case study refers to the work carried out by the first author when employed at pochins plc case study organisation. Case studies 200641 7 the relocate project queen margaret university college introduction queen margaret university college qmuc is building a new campus at craighall, on the outskirts of edinburgh, to replace its existing sites. Desai, jhj school of business, texas sourhern university houston, texas 77004, 7 37279. The results show that the presented model in this study is approved.
Knowledge management cases in asiaa case study on the effects of implementing a customer knowledge management system to a public transport corporation from wikibooks, open books for an open world sustainable knowledge management. This ebook is created by fortyone education students at the university of hong kong. Case study resources in business strategy and other management education subjects. I have investigated different processes and strategies that are used for information distribution. Knowledge management 3 why knowledge management application of knowledge management km lie in the below four key areas globalization of business. A new model for the enterprise information portal northern light. Investigating the impact of social capital on knowledge. Knowledge management at accenture case solution,knowledge management at accenture case analysis, knowledge management at accenture case study solution, accenture has long been regarded as a leader in knowledge management, received the award for many years. Knowledge management capability level assessment of the. The case study method, more than any other, requires judgement and intellectual rigour, analytical and decisionmaking skills. Results showed that the most critical factors that impact on knowledge transfer and knowledge sharing were the motivation and the trusting relationships. There are many taxonomies that specify various kinds of knowledge. Creation of innovation by knowledge management a case. Scarbrough and swan 1999 present several case studies in knowledge management, successful and unsuccessful in their respective knowledge management projects.
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